Frequently Asked Questions (FAQ)

Welcome to the Shopway FAQ page! Here, you'll find answers to some of the most common questions we receive. If you have additional questions, feel free to reach out to our customer support team.

1. What is Shopway?

Shopway is your one-stop online store offering a diverse range of high-quality products at affordable prices. We focus on home essentials, fashion, beauty items, and lifestyle products to enhance your everyday living.

2. How do I place an order?

To place an order:

1. Browse our product categories or use the search bar to find specific items.
2. Add your desired products to your cart.
3. Proceed to checkout and enter your shipping and payment information.
4. Confirm your order, and you will receive a confirmation email shortly after.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Sadapay
• Esypesa

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our shipping carrier’s website to monitor your package’s status.

5. Do you offer international shipping?

Yes! We currently offer international shipping to select countries. Shipping times and costs may vary based on your location. Please note that additional customs duties and taxes may apply.

6. What is your return policy?

If you’re not completely satisfied with your purchase, you can return items within 7 days of receiving your order. Please refer to our Return Policy  for detailed instructions.

7. How can I contact customer support?

You can reach our customer support team via email at shopway@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 5 hours

8. Do you offer discounts or promotions?

Yes! We frequently run promotions and offer discounts. Sign up for our newsletter to stay updated on the latest deals and exclusive offers!

9. How do I leave a product review?

To leave a review, visit the product page of the item you purchased, scroll down to the “Customer Reviews” section, and click on “Write a Review.” We appreciate your feedback!

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes if your order has not yet been processed for shipping.

Need More Help?

If your question wasn’t answered here, don’t hesitate to reach out to our customer support team at [your email]. We’re here to help!